Professional TV Aerial & Satellite Repairs | Same-Day Diagnostics

Aerial & Cable Troubleshooting

• ✓ Fixing Pixelated, Freezing, or Ghosting Freeview Pictures
• ✓ Tracing and Replacing Water-Logged or Cracked Coaxial Cables
• ✓ Masthead Amplifier and Power Supply Unit (PSU) Fault Swaps
• ✓ Repairing Loosened Roof Masts and Heavy-Duty Bracket Arrays

Satellite & Multiroom Rectification

• ✓ Re-aligning Misaligned Sky Q, Sky HD, and Freesat Dishes
• ✓ Swapping Out Cracked, Water-Damaged, or Faulty LNB Nose-Cones
• ✓ Replacing Rusted Wall Mounts with Galvanised Steel Brackets
• ✓ Fixing Faulty Wall Plates and Internal TV Signal Distribution Blocks

Do you provide free quotes for repairs?

Yes, we provide free, no-obligation quotes for all aerial and satellite repairs. Call us on 0800 046 7879 and describe your issue. We can often provide an estimated quote over the phone or arrange a site visit for more complex problems. All quotes are transparent with no hidden charges.

Why has my TV signal stopped working?

Common causes include storm damage to aerials, transmitter maintenance/changes, corroded connections, faulty amplifiers, or cable damage. Animal interference (birds on aerials) and building work nearby can also affect signals. Our engineers will diagnose the exact issue and provide cost-effective solutions.

Can you repair old aerials?

Yes, we can often repair older aerials unless they're severely corroded or damaged beyond economical repair. We'll assess whether repair or replacement is more cost-effective and advise accordingly. Modern digital aerials are more efficient and may provide better reception.

How quickly can you fix my aerial?

We offer same-day emergency repair service in most areas subject to engineer availability. Contact us early in the day (before 10am) for the best chance of same-day restoration. We understand losing TV signal is frustrating and prioritize urgent repairs.

What if my aerial can't be repaired?

If repair isn't viable or cost-effective, we'll provide a competitive quote for aerial replacement. We carry replacement aerials on our vans and can often complete the installation immediately, getting you back watching TV the same day.

Do you offer a no fix, no fee guarantee?

Yes, if we cannot fix your aerial or satellite issue, you don't pay the repair fee. We only charge for successful repairs. Contact us on 0800 046 7879 to discuss your specific situation.

How do I know if my aerial needs replacing or repairing?

Our engineers will assess the condition and provide honest advice. If the aerial is structurally sound with minor issues (loose cable, corroded connection), repair is usually best. If the aerial is badly corroded, physically damaged, or very old, replacement often provides better long-term value.

Can you repair satellite dish alignment?

Yes, satellite dish realignment is one of our most common repairs. Dishes can be knocked out of alignment by strong winds, building work, or physical impact. We use professional signal meters to restore perfect alignment.

What about 4G/5G signal interference?

New 4G/5G mobile phone masts can interfere with Freeview TV signals in some areas. We can install special filters that block mobile phone frequencies while allowing TV signals through. Contact us for a free quote on filter installation.

Do repairs come with a guarantee?

Yes, all our repair work is guaranteed. Replacement parts carry a 12-month warranty. If the same fault reoccurs within the guarantee period, we'll return free of charge to rectify it.

My TV shows 'no signal' on some channels but not all — why?

This typically points to a specific transmitter multiplex problem rather than a complete aerial failure. UK Freeview transmits on several separate multiplexes — if one is weaker or blocked, channels on that multiplex disappear while others remain. This can be caused by 4G/5G interference on a specific frequency, a partially failing LNB (for satellite), or transmitter maintenance. Our engineers diagnose which multiplex is affected and identify the cause.

What causes intermittent signal dropout during fine weather?

Clear, hot summer weather can cause 'tropospheric ducting' — atmospheric conditions that allow distant transmitters to interfere with your local signal. This is a natural phenomenon and not a fault with your aerial system. However, intermittent dropout can also be caused by loose connectors that expand and contract with temperature, or a corroded connection that passes current some of the time. Our engineers test for both causes.

Can you diagnose a fault without visiting the property?

We can discuss your symptoms over the phone and often suggest simple checks — retuning your TV, checking cable connections, or verifying whether your neighbour has the same issue. However, proper fault diagnosis requires our engineer to be on site with test equipment. Accurate diagnosis prevents replacing perfectly good aerials when the fault is actually a cable, connection, or amplifier issue.

How much does a typical aerial repair cost?

Most aerial repairs are straightforward and cost-effective. Common repairs — replacing a corroded connector, resealing a cable entry point, or fitting a 4G filter — are typically completed within an hour and are very competitively priced. More complex repairs involving cable replacement, aerial repositioning, or amplifier replacement take longer. We provide a written quote before beginning any work, so there are no unexpected costs.

My satellite signal drops when it rains — is this normal?

Brief signal loss in very heavy rain — known as rain fade — is normal and not a fault. However, if signal drops in moderate or light rain, this usually indicates marginal signal caused by incorrect dish alignment, an undersized dish for your location, a failing LNB, or a degraded cable. Rain-induced signal loss that happens frequently suggests the system needs attention and we'd recommend a check visit.

Do you charge a call-out fee if you can't identify or fix the fault?

No — we operate on a no-fix, no-fee basis. If our engineer attends and cannot identify a rectifiable fault (for example, if the problem is caused by a transmitter outage outside our control), you are not charged a call-out fee. We believe it's only fair to charge when we've successfully resolved the issue.

Can damaged coaxial cable be repaired or does it need replacing?

It depends on the type and extent of damage. A cable with a single cut can be repaired with a proper inline joiner — though a full cable replacement always gives better performance. Cable that has been crushed, repeatedly bent, or has water ingress along its length needs replacing, as the damage is often invisible externally while causing significant signal loss. We test cable quality before recommending repair or replacement.

Could my neighbours' aerial problem be connected to mine?

Yes — if several properties on the same street suddenly lose signal simultaneously, the cause is almost certainly a transmitter maintenance or fault rather than individual aerial problems. Similarly, if a shared mast or communal aerial system is involved, one fault affects multiple properties. We always ask about neighbours' symptoms during our diagnosis — it often provides the quickest route to identifying the root cause.

Will a signal booster fix my poor reception?

Only if the signal quality is adequate but the strength is too low. A booster amplifies whatever signal it receives — including noise and interference. If your aerial is poorly positioned, the signal is of poor quality, or there is 4G interference, a booster will make things worse, not better. Our engineers always measure signal quality and strength separately to determine whether the problem is level (fixable with amplification) or quality (fixable by repositioning, filtering, or replacing the aerial).

How do I know if my problem is the transmitter or my aerial?

The quickest check is to contact a neighbour on the same aerial system. If they have the same problem, it's likely the transmitter. If they're fine, it's your equipment. Transmitter faults are published on the Freeview website and our engineers check the transmitter status database as part of every diagnostic call. We don't carry out unnecessary work when a transmitter outage is the actual cause.